General Support
You may be able to resolve your support issue by referring to the following pages:
Otherwise, please submit the appropriate support request listed below.
Support Requests
Other Support Pages
Newsletter Subscription
Our Support Ticket form is our primary means of offering technical assistance. We will reply to your support request in 1 - 5 business days, according to the following criteria:
- Customers who have registered their product with a valid serial number will receive priority support within 1 - 2 business days
- Users who do not have a serial number and are evaluating software or have general product inquiries will receive a response in 3 - 5 business days.
Please note that while a serial number is not required to use the Support Ticket form, you must register your product to obtain a Registration ID. Please keep a record of your Registered ID for future reference. FarStone accepts support phone calls only if your computer has been disabled by our software or if you have problems submitting a request through the Support Ticket form.
Callers whose support requests do not relate to a disabled computer or an issue with the Support Ticket form will have their support request continued through e-mail.
