Data Recovery Solutions for x-Service Subscribers
How are your customer ratings? What do customers REALLY think about your service?
Unhappy customers tend to migrate to other service providers, a process called “customer churn.” Typical customer churn rates range between 2% and 10% per month, costing large ISPs millions of dollars each year.
While you may be aware of your churn rate is, what are you doing to reduce it? What factors are most likely to influence customer churn?
Since many subscribers can’t easily tell the difference between all the ISPs, it’s up to the ISPs to prove their value to subscribers.
Enter FarStone RestoreIT xSP, a backup and recovery service designed specifically for ISPs. It’s no secret that most of your customers aren’t going to back up their data with any regularity. But when something goes wrong, especially when something goes wrong on the Internet, who gets the call? A vocal minority of your customers will be tying up YOUR technical support, even though their data disasters may have nothing to do with your service.
RestoreIT xSP is patented technology that can be customized in a variety of ways to help your subscribers solve their own tech support problems. It automatically backs up
their systems, whether or not THEY remember to, and gives them push-button data recovery — even when Windows will not boot.
Not only does RestoreIT xSP offer clear benefits to your subscribers, but there’s something in it for your ISP as well:
- Added revenue from subscriptions and on-demand services
- Improved customer loyalty, once you’ve bailed them out of a jam
- Happy customers with a safer Internet experience
- Reduced tech support costs, because now customers can solve their own problems!
Find out more about RestoreIT for Service Providers:
Current FarStone Partners
Authentium incorporates FarStone’s RestoreIT xSP Personal Disaster Recovery™ technology in its ESP Enterprise Manager and ESP Security Suite, available to subscribers of Authentium’s ESP security platform, which includes award-winning antivirus, anti-spyware, firewall, URL filtering, anti-phishing and pop-up filtering applications. These security solutions will be offered to ISPs, enterprises, and small to mid-sized businesses.
We are committed to providing an integrated, best-of-breed approach to desktop security. FarStone’s recovery software broadens ESP protection to allow users to recover from otherwise ‘fatal’ consequences of external threats, software malfunctions and user-induced errors. RestoreIT for ESP is a great addition to the ESP platform.”
HiNet is the largest ISP in Taiwan and has partnered with FarStone to deliver a managed solution to millions of subscribers under the “99PC” brand.
View HiNet press release
AOL has included RestoreIT in its new Total Care suite of premium services, offered to millions of US-based subscribers.
Contact FarStone Business Development
